BENTLEY SUPPORT POLICY

ProjectWise Support Policy

For SELECT, ELS, and CSS Subscribers



The tables below show the support status and support services for all versions of ProjectWise servers and services.

 

Support Status Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
CONNECT Edition  
V8i (Latest SELECTseries)
Refer to Latest V8i Servers and Services SELECTseries
As of October 1, 2018 As of October 1, 2019
V8i (Earlier SELECTseries)
As of October 1, 2018 As of January 1, 2019
V8, XM, 2004, ... As of October 1, 2018



 

Support Services Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
Entitlements Upgrade to Latest Version
Available for Download    
New
Functionality
Frequently Scheduled Enhancements      
Automated Updates      
Maintenance
Updates
Automated Patches
(Critical Fixes)
     
Maintenance Fixes    
Certification of Operating System Updates
(e.g. Windows 10)
   
Escalation Installation
(Critical Fixes)
 
User
Assistance
Access to Support Analysts    
Service Request Submittal  
Online Knowledge Base  
Learning
Services
In-Application Learning      
Online Learning Content  
Compliance
Certification
Automated Security Patches      
Available Security Builds    
Security and Privacy Regulatory Requirements, such as GDPR