• Bentley Support Services

Support Services

If you are a user of a Bentley application, we recommend you follow these steps:

  • STEP 1: Participate in Bentley Communities


    • Bentley Communities
      On Bentley Communities, you will find specific communities organized by product and product category. Each community has a considerable group of engaged users from all over the world.  Together with participating Bentley colleagues, community members share experiences, provide feedback, or answer each other’s questions. You can also search through previous posts on your topic of interest. Become engaged in the communities appropriate to your work. You will find the communities a great resource and most often the most expedient way to get quick resolution to your questions from users just like you.

  • STEP 2: Explore your learning resources


    • Your learning resources
      You will find a rich set of learning content that you can access to help you get answers to questions, explore capabilities, or hone your skills. You can take advantage of scheduled physical or online events, on demand learning, and more. 

  • STEP 3: Take advantage of your Personal Portal


    • Your Personal Portal
      Your Personal Portal will put all the resources you need to be an effective Bentley user right at your fingertips. You will have access to personalized learn content, Bentley Communities, and more. You will also be able to submit a Service Request, if you are unable to find a resolution to your problem, check the status of existing Service Requests, and connect with other users.