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ProjectWise Servers and Services

Bentley Support Policy

For SELECT, ELS, and CSS Subscribers

ProjectWise Support Policy

The tables below show the support status and support services for all versions of ProjectWise servers and services.

Support Status Continuous Support Full Support Expiring Support Support Discontinued
CONNECT Edition
V8i (Latest SELECTseries) Refer to Latest V8i Servers and Services SELECTseries
V8i (Earlier SELECTseries)
V8, XM, 2004, …
Support Services Continuous Support Full Support Expiring Support Support Discontinued
Entitlements Upgrade to Latest Version
Available for Download
New Functionality Frequently Scheduled Enhancements
Automated Updates
Maintenance Updates Automated Patches (Critical Fixes)
Maintenance Fixes
Certification of Operating System Updates (e.g. Windows 10)
Escalation Installation (Critical Fixes)
User Assistance Access to Support Analysts
Service Request Submittal
Online Knowledge Base
Learning Services In-Application Learning
Online Learning Content
Compliance Certification Automated Security Patches
Available Security Builds
Security and Privacy Regulatory Requirements, such as GDPR