Desktop Applications

Bentley Support Policy

For SELECT, Term License, and ELS Subscribers

Desktop Applications Support Policy

The tables below show the support status and support services for all versions of Bentley applications.

Support Status Continuous Support Full Support Expiring Support Support Discontinued
CONNECT Edition
V8i SELECTseries 10 Refer to V8i SELECTseries 10 Applications 
V8i (Earlier SELECTseries)
V8, XM, 2004, …
Support Services Continuous Support Full Support Expiring Support Support Discontinued
Entitlements Upgrade to Latest Version Automated
Portfolio Balancing
Available for Download
Support in ProjectWise Design Integration
New Functionality Frequently Scheduled Enhancements
Automated Updates
Maintenance Updates Automated Patches (Critical Fixes)
Certification of Operating System Updates (e.g. Windows 10)
Maintenance Fixes
Escalation Installation (Critical Fixes) Automated
User Assistance Access to Support Analysts
Service Request Submittal
Online Knowledge Base
Learning Services In-Application Learning
Online Learning Content
Compliance Certification Automated Security Patches
Available Security Builds Automated
Security and Privacy Regulatory Requirements, such as GDPR