• Managing License and Download
• Managing User (admin only)
• Managing User Roles (admin only)
• Sign in to CONNECTION Client (user)
• Bentley Licensing Tools (user)

• Subscription Entitlement Services (SES) activation
• How to activate products under Subscription Entitlement Service

Within the product, you will likely see no difference between a Practitioner License and a typical Commercial License. Because Virtuoso License users receive unlimited access to the eligible Bentley products, Subscription Entitlement Service features such as access controls or threshold alerting are disabled.

Virtuoso Licenses that are not assigned will not be used in any entitlement requests by the organization's users or the subsequent billing of the usage generated while the Virtuoso License is unassigned. To make full use of the Virtuoso License for its duration, the license must be assigned to a user. Reminders will be displayed to administrators in the Subscription Services Portal and in Entitlement Management if there are any unassigned Virtuoso Licenses.

You should upgrade your CONNECTION Client to version 10.00.18.x or higher. This will enable the usage to be recorded correctly as a Practitioner License and avoid any issues with the Practitioner usage being counted against the alerting threshold used for pooled licenses.

A fulfillment contact admin is the person at your organization who receives a notification of any new or updated license/entitlements from Bentley. Fulfillment contacts need not be administrators, although one fulfillment contact is initially granted administrator access by default. You can contact your user success manager or do it yourself. Please see changing/adding account admin, managing user roles. You can always notify us using the Chat feature on our website.

If your software is in Trial Mode and you need to change to the Virtuoso License, please follow these instructions.

My software is in trial mode:

• Close the software
• Go to Bentley Licensing Tool> Click on Send logs now
• Tools > Refresh policy
• Open the software again
• Open Bentley Licensing Tool to verify that your license type has changed from Trial to Practitioner

Operating systems supported by CONNECTION Client include Windows 10, Windows 8.1, Windows Server 2012, and Windows 2016. Windows 7 is not compatible with the latest CONNECTION Client. It's recommended to use the lower version 10.00.19.31 of CONNECTION Client.

CONNECTION Client prerequisites include NET Framework 4.6.2 and Internet Explorer 9 or higher.

The Usage and Analytics Reports allow you to see how Bentley applications are used across your organization and track progress on select Bentley initiatives.

• These reports are only accessible to organizations with a subscription, users with the Account Administrator, Co-Administrator role, or Custom Enterprise role with Subscription Analytics permissions.
• The data in them is updated daily. Chrome is the recommended browser.
• The visuals (ex., charts or lists) in each report can be downloaded to Excel by right-clicking and selecting "Export Excel".

You can pay with credit cards, bank cards, Direct Debit, SEPA and Trustly. Payment methods available vary by billing country.

New purchases

We offer a 30-day cancellation policy for new subscriptions subject to the conditions below. Refunds will be made to the same card or bank account used for payment. None of the included Keys have been redeemed prior to the cancellation request. Product usage reports are consistent with the request for cancellation.

Renewals

Virtuoso Subscriptions are 12-month practitioner licenses, which renew automatically. To cancel your renewal you must contact us 30 days prior to your renewal date. We will remind you of your renewal and cancellation options by email in the weeks leading up to your scheduled auto-renewal.

To discuss a cancellation or refund, please contact us and select "Help with an order I have already placed."

Please note that any payment error or decline messages come directly from the payer's bank or card provider. You should contact the banking institution directly in case of unexpected errors when purchasing.

• If you encounter payment errors, please check the following:
  • Purchase credit transaction limits. Your card or bank account may be subject to certain transaction limits. Call your banking institution to ask them to authorize the transaction or request information on any limits that may be in place.
  • Card number and expiry date are correct.
  • Name and address matches the card or bank account.
  • Account number, sort code, "BICSWIFTIBAN" number is correct.

• Taxes: sales tax may be payable depending on your billing country. Any sales tax will be calculated and displayed at Checkout. If you are tax exempt or a sole trader that is not VAT registered please see "Tax exemption requests" below.
• Fees: some payment methods may incur fees from your bank. Please check with your bank before purchasing if any fees will be applicable.

1. You must first create an account.
2. Once you have an account, you can request the tax exemption.
3. We will validate your information and setup your tax exemption in Vertex, our tax compliance software.
4. Once your request has been approved, we will notify you via email.
5. Then you can log onto your account to make your purchase without taxes added to your order.

In most EU countries, you should not see tax on your order if you enter a valid EU VAT number at Checkout.

• If you see tax added at the payment stage, click Back and do the following:
  • Remove the country ISO code from the start of your VAT number.
  • Clear your browser cache or try a different browser.

Yes. Your Virtuoso License can be checked out for offline usage. The maximum checkout time is your valid license period.

Yes, but not at the same time. You must always sign out if you need to change your machine. The system will not allow you to connect while you are signed in on another machine.

Bentley V8i SS10 products entered support discontinued status on January 1, 2022. Subscriptions are only available for the latest CONNECT Edition applications. For more information, please visit the Bentley Support Policy.

If you have an active subscription and are using a V8i SS10 application, the product will continue to work but it will be subjected to the level of support described in the Bentley Support Policy. You are strongly advised to move to the CONNECT Edition as soon as possible.

1. Select the Bentley product/subscription you need and add it to your cart.
2. Sign in or create a Bentley account and complete the purchase through the secure online checkout using an available payment method.
3. Once the order is processed, you'll receive the information needed to access your license/software and associated services.
4. The subscription is for a 12-month term and renews in accordance with the applicable subscription terms.

Managing license assignments for practitioner entitlements

This instructional video provides a step-by-step for the Account Administrator or the Co-Administrator managing license assignments for practitioner entitlements.

Managing user for practitioner entitlements
This instructional video provides a step-by-step for the Account Administrator or the Co-Administrator managing users for practitioner entitlements.

For account administrators and co-administrator
This instructional video provides a step-by-step for the Account Administrator or the Co-Administrator managing Roles to provide each Registered User with specific access to Connect / IMS Services Privileges.

The CONNECTION Client guides users through the registration process and enables them to sign in to access the Personal Portal, Notifications, and Application Updates.

Activation and information
The Bentley Licensing Tool provides activation functions and information for products utilizing the Subscription Entitlement Service.