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BENTLEY SUPPORT POLICY

License Administration Services Support Policy



Bentley’s Subscription Entitlement Service is the latest license administration service available, offering users continuous support services. The tables below show the statuses of services and capabilities that will take effect once the SELECTserver deprecates in 2021.


Support Services Continuous
Support		 Full
Support		 Expiring
Support		 Support
Discontinued
New
Functionality		 Frequently Scheduled Enhancements      
Maintenance
Updates		 Automated Updates      
Maintenance Fixes    
User
Assistance		 Access to Support Analysts    
Service Request Submittal  
Compliance
Certification		 License Key Security      
Security and Privacy Regulatory Requirements, such as GDPR        
Automated Security Patches    



 

Capabilities Continuous
Support		 Full
Support		 Expiring
Support		 Support
Discontinued
Identity-Based License Management
      
Threshold Alerting
      
Federation-ready
    
Account Usage Reporting
  
Project Usage Reporting      
Individual Usage Reporting      
License Pooling (for Supported Applications)