BENTLEY SUPPORT POLICY

License Administration Services Support Policy



The tables below show the support status, support services, and capabilities for License Administration Services.

 

Support Status Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
CONNECT Licensing  
SELECTserver (Hosted)
As of January 1, 2019 As of January 1, 2020
SELECTserver (On Premises) As of July 1, 2019



 

Support Services Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
New
Functionality
Frequently Scheduled Enhancements      
Maintenance
Updates
Automated Updates      
Maintenance Fixes    
User
Assistance
Access to Support Analysts    
Service Request Submittal  
Compliance
Certification
License Key Security      
Security and Privacy Regulatory Requirements, such as GDPR        
Automated Security Patches    



 

Capabilities Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
Identity-Based License Management
     
Threshold Alerting
     
Federation-ready
   
Account Usage Reporting
 
Project Usage Reporting      
Individual Usage Reporting      
License Pooling (for Supported Applications)