BENTLEY SUPPORT POLICY

License Administration Services Support Policy



Bentley’s Subscription Entitlement Service is the latest license administration service available, offering users continuous support services. The tables below show the statuses of services and capabilities that will take effect once the SELECTserver deprecates in 2021.


Support Services Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
New
Functionality
Frequently Scheduled Enhancements      
Maintenance
Updates
Automated Updates      
Maintenance Fixes    
User
Assistance
Access to Support Analysts    
Service Request Submittal  
Compliance
Certification
License Key Security      
Security and Privacy Regulatory Requirements, such as GDPR        
Automated Security Patches    



 

Capabilities Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
Identity-Based License Management
     
Threshold Alerting
     
Federation-ready
   
Account Usage Reporting
 
Project Usage Reporting      
Individual Usage Reporting      
License Pooling (for Supported Applications)