BENTLEY SUPPORT POLICY

Desktop Applications Support Policy

For SELECT, Term License, and ELS Subscribers



The tables below show the support status and support services for all versions of Bentley applications.  

 

Support Status Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
CONNECT Edition  
V8i (Latest SELECTseries)
Refer to 
Latest V8i Applications SELECTseries
As of July 1, 2019 As of January 1, 2021
V8i (Earlier SELECTseries)
As of July 1, 2019
V8, XM, 2004, ... As of January 1, 2019



 

Support Services Continuous
Support
Full
Support
Expiring
Support
Support
Discontinued
Entitlements Upgrade to Latest Version Automated
Portfolio Balancing
Available for Download    
Support in
ProjectWise Design Integration
 
License Pooling (with Supported License Administration Service)  
New
Functionality
Frequently Scheduled Enhancements      
Automated Updates      
Maintenance
Updates
Automated Patches
(Critical Fixes)
     
Certification of Operating System Updates
(e.g. Windows 10)
   
Maintenance Fixes    
Escalation Installation
(Critical Fixes)
Automated  
User
Assistance
Access to Support Analysts    
Service Request Submittal  
Online Knowledge Base  
Learning
Services
In-Application Learning      
Online Learning Content  
Compliance
Certification
Automated Security Patches      
Available Security Builds Automated    
Security and Privacy Regulatory Requirements, such as GDPR