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Support Services

If you are a user of a Bentley application, we recommend you follow these steps:

  • STEP 1: Participate in Bentley Communities


    • Bentley Communities
      On Bentley Communities, you will find specific communities organized by product and product category. Each community has a considerable group of engaged users from all over the world.  Together with participating Bentley colleagues, community members share experiences, provide feedback, or answer each other’s questions. You can also search through previous posts on your topic of interest. Become engaged in the communities appropriate to your work. You will find the communities a great resource and most often the most expedient way to get quick resolution to your questions from users just like you.

  • STEP 2: Explore your learning resources


    • Your learning resources
      Application mastery will be enabled through CONNECT Advisor, an in-application service which provides contextual assistance and learning recommendations. Services include on-demand courses, live virtual training, in application short feature and workflow videos, personalized learning paths and knowledge maps, and more.

  • STEP 3: Take advantage of your personalized services on the CONNECTION Center


    • Get Connected
      The CONNECTION Center will put all the resources you need to be an effective Bentley user right at your fingertips. You will have access to personalized learning content, relevant events, and Bentley Communities. You will be able to share projects with team members and download and manage your software and service requests.