• AEGEA

    Implementing a Digital Twin at Manaus’ São Jorge District

    Manaus, Amazonas, Brazil

Project Summary

Improving Water Services and Asset Management Decisions in Manaus

AEGEA, a large private water and sanitation company in Brazil, serves more than 21 million people in 153 cities across the country. The utility manages public concessions in the entire water cycle, including supply, collection, and sewage treatment, according to the profile and needs of each town. In 2021, AEGEA turned its attention to improving water services and asset management decisions in Manaus, the capital of Amazonas. The utility initiated a pilot project in the district metered area of São Jorge, which serves 10,000 customers, to optimize operational activities and prevent pipe bursts. The scope of work included a 61.4-kilometer network to monitor operations of the Manaus water supply system.

Remotely Monitor and Analyze the Water Systems in Manaus

Situated in the Amazon Rainforest and isolated from other main cities, Manaus’ position and geography created a unique challenge for water providers. As a result, AEGEA needed to find a solution capable of remotely monitoring and analyzing the water systems in Manaus. Such a solution would also prevent them from having to conduct multiple site visits that lead to increased fuel and labor costs. Ideally, the solution would enable them to focus on predictive maintenance, which extends the operating life of the infrastructure and, in turn, reduces the resources required to keep it running safely and reliably.

3D Model Continuously Monitors All Infrastructure Assets

Using OpenFlows WaterSight AEGEA created and curated a digital twin that brings SCADA, GIS, hydraulic modeling, and customer information into a connected data environment. Using a digital twin, they can deliver cost-effective operations and maintenance strategies in real time. Because digital twins can be used at different scales, OpenFlows WaterSight utilizes real-time data to create a model that continuously monitors all infrastructure assets, including pipes, pumps, valves, and tanks. The scalable environment provides utilities access to critical system and individual asset performance information to enhance operations, maintenance, and decision-making. During system deployment, the Bentley support team assisted AEGEA during the first eight weeks after gaining access to the systems’ sensors, billing, and hydraulic modeling information. Two separate sensor databases were connected—one in Oracle and the other in SQL Server—pushing historical and live data with 15 minutes registration frequency, as well as enabling the pattern curve calculation for each.

Understanding and Anticipating the Impacts on Service Levels

OpenFlows WaterSight enabled AEGEA to leverage the engineering hydraulic models easily and successfully for daily operations and maintenance. The solution enables them to import the data to WaterSight’s cloud to run real-time simulations of network events, such as pipe breaks, pump shutdowns, valve operations, and fires. The process helps the team to understand and anticipate the impact on service levels. With these capabilities, operators can have a real-time hydraulic analysis of the entire network, covering the gaps between sensor data. Moreover, by deploying the water infrastructure digital twin at Manaus’ São Jorge district, AEGEA integrated all data stored in the different systems into a single platform. Having all the information in one place provides the utility additional insights, including water balances, tank performance, and forecasts, among other insights. In addition, AEGEA increased awareness and reduced response times to network events with the support of real-time simulation and automatic events generation capabilities.

Project Playbook: OpenFlows WaterSight

Outcome/Facts
  • AEGEA is one of Brazil’s largest private water and sanitation companies, serving over 21 million people in 153 cities.
  • The utility initiated a pilot project in São Jorge to optimize operational activities and prevent pipe bursts.
  • The deployment of the infrastructure digital twin integrated all data stored in the different systems into a single platform.
  • OpenFlows WaterSight increased awareness and reduced response times to network events with real-time simulation and automatic events generation capabilities.
Quote:
  • “Bentley's OpenFlows digital twin solution allows us to improve our system. With digital twins, we can analyze the behavior of our systems with real data and determine the best way to operate them. We can check the level of the tanks, and determine if we have any leaks in our network before they become a problem.”

    Lais Regis Salvino Digital Infrastructure Engineer AEGEA