California Residents Privacy Policy

This California Resident’s Privacy Policy describes Bentley’s (“Bentley,” “we,” “us,” or “our”) practices regarding the collection, use, and disclosure of the personal information of California residents, describes the rights of California residents under the California Consumer Privacy Act of 2018 (“CCPA”), and explains how California residents may contact Bentley to exercise those rights. This policy only applies to the personal information of California residents.

California Resident Rights

Right to Know

A California resident has the right to request that a business that collects personal information about the California resident disclose:

  • The categories of personal information it has collected about that California resident.
  • The categories of sources from which the personal information is collected.
  • The business or commercial purpose for collecting or selling personal information.
  • The categories of third parties with whom the business shares personal information.
  • The specific pieces of personal information it has collected about that California resident.

A California resident has the right to request that a business that sells the California resident’s personal information, or that discloses it for a business purpose, disclose:

  • The categories of personal information that the business collected about that California resident.
  • The categories of personal information that the business sold about the California resident and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
  • The categories of personal information that the business disclosed about the California resident for a business purpose.

Right to Request Deletion

A California resident has the right to request that a business delete any personal information about the California resident which the business has collected from the California resident. The CCPA provides for certain exceptions to this deletion right. If we determine an exception applies, we will inform you and tell you why we are not deleting it.

Right to Opt-Out of Sale of Personal Information

A California resident has the right to direct a business that sells personal information about the California resident to third parties not to sell the California resident’s personal information. Bentley does not and will not sell California residents’ personal information. While Bentley does not sell California residents’ personal information, you may request that your information not be sold in the future by going to Bentley’s “Contact Us” web form and providing the requested information or by emailing DPO@Bentley.com.

No Discrimination

A California resident has the right not to be discriminated against because the California resident exercised any of the California resident’s rights under the CCPA. Bentley may charge a different price or rate, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to the California resident by the California resident’s data.

How to Submit a Request

To exercise the rights described above, you must submit a verifiable consumer request to us by contacting Bentley at 1-800-BENTLEY (1 800 236 8539) or submitting a request through our “Contact Us” web form and providing the requested information.

You may submit a request as frequently as you would like, but we are not required to respond to requests to know categories or specific pieces of personal information more than twice in any 12-month period.

To submit a verifiable consumer request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the personal information that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We may also require you to provide a written declaration that you are who you say you are. If you maintain an online account with us, we will verify your identity for a request through the normal account authentication process, meaning you will need to sign on with your username and password.

You may also designate an authorized agent to make a request on your behalf by contacting us at the toll-free number referenced above or our “Contact Us” web form.

If we cannot verify your identity or authority to make the request, we will not be able to comply with your request. We will inform you if we cannot verify your identity or authority.

How We Collect, Use and Share Personal Information of California Residents

We have collected the following categories of personal information about California residents in the twelve (12) months prior to the effective date of this policy:

Category of Personal Information Collected

Collection Sources

Business Purpose for Collection

Categories of Third Parties with whom Personal Information is Shared

Name, alias, postal address, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

  • California residents, such as employees of our customers and end users that use our products and services, including our cloud service.
  • Third parties

 

  • Providing, improving, and personalizing services, including our websites and cloud service
  • Communication
  • Marketing and advertisement
  • To invite California residents to participate in surveys regarding our products and services
  • For security purposes
  • To investigate or prevent an actual or suspected crime or injury to Bentley or others
  • To comply with our legal obligations
  • Service providers
  • Affiliates
  • Customers

 

Username, passwords, PIN when you use your telephone number to log-in, security and authentication credentials including security questions and answers, and any unique ID number used to identify you and your associated information.

  • California residents, such as employees of our customers and end users that use our products and services, including our cloud service.
  • Third parties

 

  • Providing, improving, and personalizing services, including our websites and cloud service
  • Communication
  • Marketing and advertisement
  • To invite California residents to participate in surveys regarding our products and services
  • For security purposes
  • To investigate or prevent an actual or suspected crime or injury to Bentley or others
  • To comply with our legal obligations
  • Service providers
  • Affiliates
  • Customers

 

Demographic information, such as your ZIP code, country, preferences, interests, and other similar things.

  • California residents, such as employees of our customers and end users that use our products and services, including our cloud service.
  • Third parties

 

  • Providing, improving, and personalizing services, including our websites and cloud service
  • Communication
  • Marketing and advertisement
  • To invite California residents to participate in surveys regarding our products and services
  • For security purposes
  • To investigate or prevent an actual or suspected crime or injury to Bentley or others
  • To comply with our legal obligations
  • Service providers
  • Affiliates
  • Customers

 

Commercial information, including records of personal property, products or services purchased, obtained, or considered, Bentley events attended, or other purchasing or consuming histories or tendencies.

  • California residents, such as employees of our customers and end users that use our products and services, including our cloud service.
  • Third parties

 

  • Providing, improving, and personalizing services, including our websites and cloud service
  • Communication
  • Marketing and advertisement
  • To invite California residents to participate in surveys regarding our products and services
  • For security purposes
  • To investigate or prevent an actual or suspected crime or injury to Bentley or others
  • To comply with our legal obligations
  • Service providers
  • Affiliates
  • Customers

 

Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our Internet Web site, application, or advertisement. This includes certain usage information relating to our software and products, including our cloud services. For example, we track your device, products, and features, and other usage data, such as the date and time the application was used.

  • California residents, such as employees of our customers and end users that use our products and services, including our cloud service.
  • Third parties

 

  • Providing, improving, and personalizing services, including our websites and cloud service
  • Communication
  • Marketing and advertisement
  • For security purposes
  • To investigate or prevent an actual or suspected crime or injury to Bentley or others

 

  • Service providers
  • Affiliates
  • Customers

 

Audio, electronic, or similar information.

  • California residents, such as consumers who call Bentley’s customer support line.

 

  • Provide customer support.
  • Provide you with documentation or communications which you have requested.
  • Provide our products and services.
  • Service providers
  • Affiliates
  • Customers

 

Bentley has not sold personal information about California residents in the twelve (12) months prior to the effective date of this policy.

Bentley has disclosed personal information about California residents for a business purpose in the twelve (12) months prior to the effective date of this policy to service providers, affiliates and customers. In addition, we may share personal information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case personal information held by us about our users may be one of the transferred assets. We will also respond to requests for personal information where required by to do so by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.

Contact for More Information

If you have any questions or concerns about Bentley’s privacy policy and practices, please contact us or our Data Protection Officer at: DPO@Bentley.com.


Last updated January 2020.