Capture, Retain, and Share Critical Knowledge
Many organizations face a shortage of skills due to a surge in baby boomer retirements, as well as the normal attrition and transience that occur in the workplace. Because workers take a huge amount of collective, and often undocumented, knowledge with them, this higher rate of attrition could threaten facility bottom lines and compromise the safety and reliability of infrastructure operations.
To avoid these potentially devastating consequences, a way must be found to first capture and then disseminate the tribal knowledge of the departing workers. The problem is that existing methods (spreadsheets, paper documents, etc.) tend to be static and inaccessible. A successful knowledge management program must streamline and integrate knowledge capture and dissemination in such a way that utilization becomes efficient. In other words, captured knowledge must be actionable.
The AssetWise platform delivers knowledge management capabilities through eB Insight, which provides a structured response to this dilemma. Knowledge management is built into existing business processes so that information is captured while users work and linked to relevant processes and information in the system. Because the knowledge collection is part of a system they are already using, workers are more likely to accept and participate in the process.
Products
AssetWise delivers knowledge management functionality tailored to the requirements of an organization through the following products:
Key Benefits
- Facilitates the capture of experience-based (“tribal”) knowledge
- Improves productivity for future users, who will be able to quickly access knowledge items
- Improves safety levels
- Minimizes the impact of worker mobility
- Maintains high levels of information integrity