San Antonio Water System
SAWS Demonstrates Commitment to
Professional Development
SAWS technicians are more proficient because their skills are continually enhanced through training.
The San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio, Texas. It was created in May 1992 through the consolidation of three predecessor agencies. SAWS proudly serves its customers and helps communities flourish with plentiful, quality, affordable water services.
Challenges
- The GIS/mapping staff of SAWS is constantly designing, reviewing, and mapping water utility projects for water, wastewater, and recycled water projects.
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- SAWS has more than 9,300 linear miles of water utility pipes in its system and is continuing to expand its services.
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- SAWS relies on its trained engineers to ensure that all of its customers receive high-quality water service.
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Solution
- The San Antonio Water System has a corporate training division to address the training needs for employees throughout the organization.
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- It uses MicroStation products for its specific design needs in treatment, collection, and distribution of water and sewer plans.
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- SAWS has committed to Bentley training by supporting and implementing a state-of-the-art, dedicated on-site training facility, scheduling Bentley Institute courses for software updates, having training data sets available at every workstation as reinforcement for previously completed coursework, and recommending training for new users and existing employees.
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- SAWS plans to extend the use of the distance learning and OnDemand eLearning to more users throughout the organization.
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Results
- SAWS CAD technicians are more proficient because their skills are continually enhanced through regular training.
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- SAWS has already saved thousand on training, and more savings are anticipated as the OnDemand eLearning program expands.
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- Account-specific training provides the same professional quality learning offered by Bentley instructors at its training facilities to be made available at locations that the customer chooses. It allows scheduling at times convenient to the user, and it allows considerable savings in training since travel and lodging often do not become expenses.
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