One of Italy’s largest multi-utilities is one of the first in the world to implement an integrated, seamless geospatial database to manage its CRM, SAP, and GPS data more effectively. The S.I.T. Project (Sistema Informativo Territoriale) applies Bentley’s geospatial applications to enable AEM Torino to better serve the 900,000 residents of Turin with electricity, district heating, and gas services.

The new IT platform takes AEM Torino from a CAD-based approach using MicroStation to an intelligent database approach for storing its graphic and attribute data using MicroStation GeoGraphics, Bentley Descartes, Bentley Publisher, and Bentley Connector for MySAP.com. All network data from SAP, all data from c_nrg—AEM Torino’s CRM application—and all GPS fleet position data is now accessible from one central database. Previously, network maintenance details were only available to AEM Torino CRM and SAP users. GIS users could not access it.

"The Bentley solutions AEM Torino has implemented as part of our S.I.T project provide the highest level of integration among different applications and the most advanced graphical technologies," says Dr. Andrea Zampollo, S.I.T. project manager. "With the S.I.T. project in place, thanks to Bentley technologies, all our data is now accessible to anyone who needs it. This greatly reduces the amount of time it takes for any user to access information and gives all our users access to much more information than they could access previously. Ultimately, this means we can serve our customers more effectively and increase the volume of business we can handle."