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 Support Request Process

Comunidades

Be User Group Support | Support Request Process 

Please follow the support request process as outlined below to ensure Bentley’s support of your Be Meeting.  All information must be submitted via the forms and not via direct e-mail to the Be User Group team.  Forms MUST be received by the requested deadline in order to ensure proper and efficient Be Meeting support.

PRE-EVENT

DEADLINE

Officer List Form
Provide updated officer list/contact information as well as proposed Be Meeting dates (even if dates are tentative)
December 18, 2009

Be Meeting Form 
Provide detailed information and requests for scheduled Be Meeting

12 weeks before event
Be Meeting Hardware Requirement Form
Provide in detail all requests for required Be Meeting hardware
12 weeks before event
Be Meeting Agenda
Please provide proposed agenda and presenters in format of your choice; all presenter and speaker requests must be submitted to the Be User Group team for fulfillment, not to the individual desired presenters
12 weeks before event

POST-EVENT

DEADLINE

Post-Event Form
Provide post event feedback
Within 4 weeks post event 
Event Attendee Form
Event attendee registration lists are required to validate funding level.  Please provide a listing of all attendees specifying non-contact vs. contact attendees
Within 4 weeks post event 
Be Meeting Event Invoice (view sample invoice)
Be User Groups are responsible for all costs and invoices for their Be Meeting.  Bentley Be Meeting funding support will be processed post-event upon the receipt of the event attendee, post-event, and Be Meeting event invoice forms.  Utilize the sample invoice or your User Groups own invoice form
Within 4 weeks post event 

Please return completed forms to beusergroup@bentley.com using the Adobe Reader utility or fax to the attention of the Be User Group program manager at 610-458-1060.