If you answer YES to any of the following questions, Bentley Fiber is right for you. It will quickly improve efficiency, reduce operating cost,and increase overall customer satisfaction.
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Are your network records maintained manually or in unintelligent CAD drawings?
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Is there a disconnect between your operational support systems and your engineering records?
- Do you maintain a separate set of fiber maps and/or records?
- Are your splicing diagrams or records maintained in a different format than your OSP maps and/or records?
- In the event of a fiber cut, do your technicians have any idea which fibers to splice first to get highest priority customers and circuits on line the fastest?
- When your technicians do an OTDR shoot, do they manually add up spans from maps in order to locate the end points?
- In the event of a cut, do your customer service representatives know which customers are affected before customers start reporting trouble?
- If your company leases dedicated fiber or dedicated capacity on fiber (or is a lessee), do your outside plant (OSP) technicians know what accounts are served by each fiber, or the level of quality of service (QoS) guarantees in effect?
- Could you have fibers or circuits providing service to customers who are not being billed correctly?
- Does it take more than one step for a change in fiber usage to be reflected in your fiber records and maps?
- Do your network operations center personnel have to call an OSP technician to identify the physical location of a fiber or to identify what fiber a particular circuit is on?
- Does it take more than one person or tool to determine whether capacity on a particular fiber exists?
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